At Mermina Threads, we believe in building lasting relationships through trust, transparency, and unmatched service. Please read our store policies carefully before placing an order.

🧵 Product Customization

• We offer custom sizes, colors, labels, and packaging for bulk orders.
• Custom designs must be approved via sample or tech pack before production begins.
• Minimum Order Quantity (MOQ) may apply to custom requests.

🧾 Order Placement

• All orders must be confirmed in writing (email or official purchase order).
• Production begins only after advance payment and design/sample approval.
• For bulk exports, lead times and delivery schedules will be shared before confirmation.

💳 Payment Terms

• Accepted payment methods: Bank Transfer (TT), PayPal (for samples), LC (Letter of Credit) for large orders.
• A minimum of 50% advance is required to begin production.
• Balance must be cleared before shipment dispatch unless otherwise agreed.

🔁 Return & Replacement

• As our garments are custom manufactured, returns are not accepted unless: The item is damaged during transit, There is a clear manufacturing defect acknowledged by our quality team.
• Claims must be made within 7 days of receiving the order, with photos/videos as proof.
• In case of an approved return, we offer replacement or credit note.

📦 Packaging

• All garments are packed with care using international standard packaging.
• Custom branding/labels and eco-friendly packaging options are available on request.

🧾 Invoices & Documents

• We provide official invoices, packing lists, and any required export documentation.
• Additional documents like COO (Certificate of Origin), GSP Certificate, or SGS Report can be arranged on request.

Need Assistance?

For any queries related to shipping, please contact our support team at info@merminathreads.com or call us at +91 9660054029.